Shipping Policy
We are well known for fast processing and shipping; it’s one of our company goals. All orders are typically shipped within 24-48 hours of orders being placed, except for weekends and holidays. Depending on the volume of orders, some orders may be shipped the same day.
We offer ground and express shipping, depending on availability and your selection at checkout. Shipping costs are dependent on your selection, size and weight of the package, and your geographical location. Unless you opt for expedited shipping, 5-7 days is the norm for delivery. For shipments to ak, hi, and military addresses, shipping can take up to 2 weeks.
Once your order is placed, we will send you a confirmation email. When your order ships, you will receive an email containing the tracking information.
We do not ship to the following states:
- Alaska
- Colorado
- Delaware
- Hawaii
- Idaho
- Massachusetts
- Mississippi
- Montana
- Nevada (technically could be approved for marijuana industry)
- New York (isomerization banned, could theoretically be sold in adult use)
- North Dakota
- Oregon
- Rhode Island
- Utah (possible in medical industry)
- Vermont
- Washington
- West Virginia
UPS® does not ship to P.O. Boxes or military addresses. All orders are shipped from Anaheim, California. We do not ship to a P.O. Box if a signature is required or requested.
To prevent fraudulent transactions, orders of $300 or more will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $300 or more are shipped with signature confirmation.
Out of Stock and Backorder Items
We have quality control processes in place to ensure our website inventory is accurate. However, if your order contains an item that is out of stock or on backorder, the rest of the order will be shipped and we will contact you. You will have the option of cancelling, substituting, or waiting for the item to become available again.
Missing and Incorrect Items
If you are missing or have incorrect products shipped to you, contact us within 48 hours of delivery at general@california5150.com & with your order number and packing slip information. Once reviewed, missing items will be shipped. A return label will be provided for incorrectly shipped products.
Shipment Delays
We do not guarantee transit times and shipping fees are non-refundable through unowhatsup.com. Weather delays and failed delivery attempts can cause delays. All delivery issues should be addressed with the courier directly. Delays and delivery errors caused by couriers are out of our control and therefore we are not responsible.
Errors in the shipping address submitted during order placement will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and you have paid for the cost to reship the order.
Damaged During Delivery
If you receive damaged products as a result of shipping, you must contact us at email general@california5150.com within 48 hours of delivery. We may request a picture of the product packaging prior to mailing the products back. Once your claim has been submitted, reviewed, and approved, we will ship a replacement product. If you do not contact us within 48 hours of delivery, you must file a claim with the courier.
Shipping Cost Responsibility
Shipping costs are non-refundable. You are responsible for shipping costs in returning products and we are responsible for shipping costs to you. All replacement, exchanged, and repaired products are shipped usps first class. We recommend using delivery confirmation and shipment tracking when shipping packages to us.
Age Verification
We are required by law to ensure all customers are at least 21 years of age and meet the legal smoking age of the state in which they reside. Therefore, we must verify age prior to shipping orders. Once the age verification is complete, we will continue processing your order. If we are unable to verify your age, we will contact you for further verification or will ship your order with adult signature required service (requiring an adult 21 years of age with a government issued id to sign for the package). You will be charged any additional costs associated with adult signature required service.